Helping To Ensure Your Safety

We are committed to offering you, our guest, a healthy and happy experience during your stay. Below are just a few of the things we are doing to accomplish this here at the The Alpen Way Chalet Mountain Lodge in Evergreen.

Guest Contact

  • Upon arrival, please come up to the office and ring the bell to check-in. Masks must be worn inside the office.
  • We have already processed the balance due with the credit card on file. Please alert us in advance if you want to use a different card upon arrival. We are currently not taking cash.
  • Guests sign the guest registration with a disinfected pen
  • Property information is conveyed outside as much as possible
  • Room information is conveyed at a safe distance within the room with staff wearing masks
  • Once guests are in the room we do not enter again until after their departure
  • Rooms are overstocked, but if guests need any supplies, they call the office and we leave it outside their door

Cleaning Process

  • All cleaning and sanitizing products used are CDC approved for COVID
  • Any linens that are not being changed between guests such as quilts, curtains, shower curtains, etc. are sprayed with disinfecting spray
  • Quilts and blankets are changed out regularly depending on room occupancy
  • Carpets and area rugs are shampooed regularly depending on room occupancy
  • Curtains are removed and washed regularly depending on room occupancy
  • After rooms are thoroughly cleaned, all touch points in the room are disinfected
  • Once the room is disinfected, it is sealed until guest arrival

Staff

  • Any staff member having contact with guests is required to use hand sanitizer before and after guest interaction
  • Any staff member having contact with guests is required to wear a mask
  • Staff are monitored daily for any signs of illness

Common Areas

  • There are no indoor common areas
  • Outdoor common areas (hot tub, fire pit, pergola) are available for guest use at their discretion.
  • Hot tub is inspected daily, filter is changed out and everything above the waterline and cover is disinfected
  • Guests are requested to socially distance and not join other guests in the outdoor common areas